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Chromebook Repair Request

3 days ago

    Welcome to Out Chromebook Repair Hub!


    In order to expedite the repair and return of Chromebooks, we have created this site for you to request a Chromebook repair. 

    Our goal is to:

    • Keep you learning by reducing downtime when devices need repairs
    • Stay organized by tracking our Chromebooks and any damages
    • Sustain our "Chromebook for every student" program running and updated by recovering repair costs.

    Chromebook Repair Workflow 

    For Students and Teachers

    Step 1: Submitting a Repair Request (Student/Teacher) 

    1. Access the Repair Request Form
      • Google Form will be posted on the school website.
      • Student, or a teacher, fills out the form with required information:
        • First and Last Name of the student who was issued the device
        • Email Address.
        • Device Asset Tag-sticker on Chromebook, if missing, you may enter in the serial number located on the bottom of the device.
        • !!! Detailed description of the Issue !!!
        • School Location
        • Homeroom
        • Agreement to the terms and conditions of repair
            2. Form Submission Creates a Repair Ticket - 
        • The system automatically:
          • Creates an entry in the repair tracking system
          • Assigns an initial status: "Awaiting Assignment"
          • Generates a unique Repair Ticket Number for that repair.
          • Notifies all repair technicians of the submission.

      Step 2: Technician Assignment 

      1. A technician is assigned to the ticket, and the system notifies the person who submitted the form.
      2. The device starts being evaluated and repaired.

      Step 3: Getting the repaired device back 

      1. You may be notified that you will be charged for the repair parts on the device. In this case, the person who submitted the form will receive an email that has the invoice with the information and charges for repair parts
        • If you receive this email, then you will have to pay your bookkeeper the amount listed on the invoice before you receive your device back. You will NOT be issued a new device.
        • If you didn’t receive an invoice or it was paid, you will receive an email stating your device is ready for pickup. You may pick your device up at your school’s designated location.

      Step 4: Completed Repair 

      • Student receives an email confirming completion once the device is sent to the school for pickup
      • Email includes a rating link (1-5 stars) to give feedback on their repair experience.


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